Refund policy

Non-Returnable Policy

Due to the perishable and consumable nature of our products, all purchases are non-returnable and non-exchangeable.

However, if you receive a product that is damaged, defective, expired, or materially different from what was ordered, you may be eligible for a replacement or a full refund, at our sole discretion.

To be eligible for a claim, you must notify us within 7 (seven) days from the date of delivery by:

• Calling or sending a WhatsApp message to +91 96999 53952, or
• Emailing us at care@lagominc.com.

For claims relating to an incorrect product delivered, the product must remain unopened, unused, and in its original sealed and intact packaging. We reserve the right to reject claims where the seal has been broken, the packaging has been tampered with, or the product has been used.

To process any claim, we may require photographs, videos, or any other information reasonably necessary to verify the reported issue. We reserve the right to investigate and validate the claim before approving a replacement or refund.

Claims reported after 7 (seven) days from the date of delivery may not be accepted. Refunds or replacements are limited to the value of the affected product and are subject to applicable laws.